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Terms & Conditions

SE Removals Pontypridd, Aberdare, Cardiff - Terms & Conditions

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These Conditions explain your rights, obligations, and responsibilities and those of your contractor. A contract is a two way arrangement and it is important that everyone knows where they stand. Where we use the word 'you' or 'your' it means the customer: 'we', 'us' or 'our' means us the contractor. These Conditions can only be changed or amended by our written agreement.

1.0 Using the service

1.1 by accepting SE Removals, Van & Driver Hire “offer of removal services”, you enter into the contract for our removal service.

1.2 “Offer for removal services” is accepted either verbally (by phone) or written (by e-mail or paper).

1.3 “Removal Services” include: van and man service, full removal service, packing service, assembly service, unpacking service, items into storage, waste clearance.

1.4 “Packing Service” does not include price of any packaging, boxes wrapping materials, or any other associated supplies.

1.5 “Packing Service” does not include unpacking service.

1.6 You agree to use SE Removals, Van & Driver Hire service for lawful purposes.

1.7 “Hourly rate removal service” is subject to a minimum of 2 hours hire. 

2.0 Our Quotation

2.1. Unless otherwise stated our quotation does not include any additional services as set out in 7.0

2.2 Our quotation is based on your list of items provided and access details to all properties supplied either verbally or written. Where a property inspection has been carried out all goods must be viewed and list of items agreed.

2.3 Similarly, any quotations supplied without a site inspection, where the property has not been visited (or impractical to do so) we will solely rely on the information you provided.

2.4 Your quotation, unless otherwise stated does not include a packing service or packing materials. Please ensure all goods are in a safe transportable state before the arrival of your removal team.

2.5 Any variations to the quotation provided may be chargeable.

3.0 Your duties and responsibilities 

3.1 To be present or represented during the collection and delivery of the removal.

3.2 To arrange suitable parking spaces in front of your properties at all sites.

3.3 To ensure that nothing is removed in error, or is left that should be removed.

3.4 Disconnect all appliances and electrical equipment prior to their removal.

3.5 Empty and defrost refrigerator and deep freezer. This is not included in our packing service.

3.6 Declare, in writing, the list of your goods and their value being removed by us.

3.7 To inspect all your belongings for any loss or damage for insurance purpose on the move day.

3.8 You must provide the full payment amount before unloading commences. You cannot withhold any part of payment amount.

3.9 You must make sure that no goods described in section 6.0 are submitted for removal and/or storage.

3.10 You guarantee that goods submitted for removal are your own property, or you have legal right to deal on behalf of the owner of the goods.

3.11 You will be liable and will bear all costs if any claims are made against us if your above warranties for 3.9 and 3.10 are not true.

3.12 It is your responsibility to arrange dust sheets or any other flooring covers to cover your carpets and other floorings in order to protect it from getting stained due to bad weather conditions, etc… Our move team is not able to remove their footwear every time they enter your property.

3.13 It is your responsibility to empty lofts.

3.14 We will not be liable for any damage or costs caused due to your failure to discharge the above duties.

4.0 Our duties and responsibilities

4.1 It is our responsibility to collect your goods and deliver them undamaged to you.

4.2 We have the right to sub-contact part or all of the work. In such cases, these terms and conditions will govern the contracted work.

4.3 We have the right to choose the method and route in which we will carry out the work.

5.0 Data sharing

5.1 SE Removals, Van & Driver Hire has the right to record and use information provided by you, or someone acting on your behalf of you, internally for administrative purpose.

5.2 We will not exchange any of your information provided with anyone unless you authorize us to do so or it is required for legal purposes, such as providing details for insurance claims on your behalf.

5.3 We reserve the right to display your testimonials with the minimum of your personal information on our website.

5.4 We do not sell your information to other removal companies or other businesses.

6.0 Goods not suitable for removal and/or storage

6.1 Stolen and other prohibited goods, pornography and drugs, potentially dangerous and explosive items such as gas bottles, ammunition, aerosols, etc.

6.2 Expensive jewelry, watches, furs, stones and precious metals, money, deeds, securities, etc.

6.3 Personal identification documents such as ID cards, passports, visas, driving licenses, etc.

6.4 All kinds of animals such as birds, fish, reptiles, etc.6.5 Items requiring a controlled environment.

6.6 Plants and other items likely to cause contamination, infestation, etc.

7.0 Additional charges

7.1 Additional packing service required and not included in your final removal quote form will be charged £3.50 per box packed.

7.2 Every additional upper floor misrepresented in original removal request form will be charged £50 per floor.

7.3 Payment of all road tolls, parking fees are required if your removal job includes traveling through a Congestion Charge Zone or use of toll roads.

7.4 If you understate or misrepresent during move consultation the amount of goods to be moved, additional charges may be applied.

7.5 If you do not arrange proper parking spaces in front of your property as in 3.2, and we have to park our van far from the entrance, additional charges may be applied.

7.6 Parking tickets issued to us as a result of your failure to discharge your duty in 3.2 will be charged to you.

7.7 Waiting charge may be applied if our removal team has to wait for more than 30 min. This charge is £35/hour.

7.8 Dismantling service required on the move day not included in your removal quote will be charged at £20 per item.

7.9 Reassembling service required on the move day will be charged as per 7.8.

8.0 Our rights to hold/ sell or dispose your goods

8.1 If you fail to pay the full amount before unloading on the day of your move, we reserve the right to hold/sell or dispose of some or all of the goods to recoup our charges. The sale or disposal costs will be offset or charged to you accordingly. If the full amount due remains unpaid, we reserve the right to recover the remaining balance from you by legal action.

9.0 Liability for loss or damage

9.1 We do not know the value of individual items therefore we limit our liability to a fixed limit of £50.00 per item.

9.2 Our liability for loss or damage is limited, as set out below in clause

9.3. You may request us to increase our liability, clause 9.3, subject to us receiving a full itemised list/valuation of property as requested in 3.6. Our express written agreement is needed in advance of carrying out the removal, and is subject to the payment of an additional charge.

9.3 In the event of loss or damage to your goods from our omissions or neglect, we reserve the right to pay you up to a maximum sum of £50.00 sterling for each item which is lost or damaged, to cover the cost of you repairing or replacing that item. This method of recompense does not include recourse through our insurance company. Any claims dealt with through our insurers are liable to an excess payment of £250 payable by you. The limit of this insurance policy is £10,000 per load.

9.4 Alternatively, we may choose to repair or replace the damaged item. If an item is repaired we are not liable for depreciation in value.

9.5 For the purposes of this contract an item is as follows; 
(a) the contents of a box, parcel, package, carton or similar container.
(b) Any other object or thing that is moved, handled by us.

9.6 If you instruct us to move your goods in the manner that is likely to cause damage against our verbal or written advice expressed to you, we will not be liable for any damage caused.

9.7 Any damage caused to your goods must be presented to our removal team on the move day: during or after the removal is completed. Claims made next day are not accepted.

9.8 We do not accept liability for damage caused to fragile items in cases where owners’ packing took place, except the situations where damage would have occurred irrespective of the quality of packing and wrapping.

9.9 We do not accept liability for damage caused to your goods due to surface scratches in cases where you have wrapped or packaged items, or where we suggested that an extra wrapping is required, whether or not you agreed with our expressed opinion.

9.10 We are not liable for any damage caused to your electric items, PCs, TVs etc... Unless there is evidence related to external damage identified on the move day.

9.11 We are not liable for delays in transit, except in the circumstances caused due to our negligence or breach of contract.

9.12 Our liability ceases upon completion of delivery, this includes any deliveries to third party storage companies that was carried out with your consent or instruction (Verbal or otherwise).

9.13 Due to the nature of self-assembly furniture we cannot be held liable for its reassembly other than when supplied “new” in its original packing with full instructions.

9.14 Plants are living creatures. Liability for loss or damage of plants is excluded under these terms and conditions.

9.15 Premises Damage; If due to our negligence loss or damage to your premises occurs our liability shall be limited to making good the damaged area only.

9.16 If we cause damage as a result of moving goods under your express instruction, against our advice, and where moving the goods in the manner instructed is likely to cause damage, we shall not be liable. This is particularly the case, when moving self-assemble products which are not fit to be moved without deconstruction.

9.17 Subject to agreement by us, If you instruct us to empty your loft, SE Removals, Van & Driver Hire will not be held liable  for any damages to your items while moving them from the loft, or any damages to your the property itself no matter how it occurs.

10.0 Exclusions of liability

10.1 We shall not be liable for:-

10.1.1 Loss or damage where the goods have been packed or unpacked by you or others.

10.1.2 Expensive jewelry, watches, furs, stones and precious metals, money, deeds, securities, etc.

10.1.3 Personal identification documents such as ID cards, passports, visas, driving licenses, etc.

10.1.4 For electrical or mechanical derangement to any appliance, instrument, television, computer, clock or other equipment unless there is evidence of related external damage, as per 9.10

10.2 Loss or damage caused by atmospheric conditions including but not limited to dampness, mold, mildew, rusting, tarnishing, corrosion or gradual deterioration unless directly attributable to an ingress of water caused by our negligence.

10.3 Loss or damage caused by vermin, moth or other infestation.

10.4 Loss or damage caused to goods that have inherited defects or vice.

10.5 All kinds of animals such as birds, fish, reptiles, etc.

10.6 loss or damage caused by fire.

11.0 Rights to terminate the contract

11.1 There will be no cancellation fee, if you cancel the agreement by giving us at least 7 working days (1 week’s) written or verbal notice.

11.2 If less than 7 working days (1 week) notice is to be given, you will incur costs equal to 50% of the removal quote.

11.3 If less than 3 working days (72h) notice is to be given, you will incur costs equal to 75% of the removal quote.

11.4 If less than 1 working day (24h) notice is to be given, you will incur fine costs to 100% of the removal quote.

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